Frequently Asked Questions
What is Beauty Loft?
What is Beauty Loft?
Beauty Loft is your destination for authentic K-Beauty — from skincare and makeup to haircare and bodycare.
We curate trusted Korean beauty brands and deliver them directly to U.S. customers, offering a premium shopping experience you can rely on.
Are all products authentic?
Are all products authentic?
Yes. Every item sold on Beauty Loft comes directly from verified Korean brands or authorized distributors.
We guarantee 100% authenticity and freshness.
Where do you ship from?
Where do you ship from?
All orders are shipped from our U.S. fulfillment centers located in New Jersey and California for fast, reliable delivery.
Do you ship internationally?
Do you ship internationally?
We currently ship only within the United States, but international shipping will be available soon.
How long does shipping take?
How long does shipping take?
Most orders are processed within 1–2 business days and arrive within 3–7 business days, depending on your location.
What is your return policy?
What is your return policy?
We accept returns within 30 days of purchase for unopened and unused items.
Please email info@beautyloft.com, and we’ll send you a prepaid return label for free U.S. returns.
Original shipping fees are non-refundable.
What if my product arrives damaged or incorrect?
What if my product arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@beautyloft.com.
Include your order number and a photo, and we’ll arrange a replacement or refund.
Do you offer free shipping?
Do you offer free shipping?
Yes. Standard shipping is free for orders over $50 within the continental United States.
Please note this does not apply to Hawaii or Alaska.
How can I contact customer service?
How can I contact customer service?
You can reach us anytime at info@beautyloft.com.
We do our best to respond to all messages as quickly as possible.
For the latest updates and launches, follow us on Instagram @beautyloft_official